We only accept our product and customer service level to be 100% satisfying, or we will refund / exchange a new one within 14days!
We value your shopping experience on top of everything else, that's why we also accept exchange (for item of equal or lesser value) if the item does not live up to your expectation or any other reasons beyond our wildest imagination.
All we ask is that the product is...
- Still in working condition
- In the same condition you received it
- In the original box / packaging
However, this does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled for this. Also, we cannot extend this satisfaction guarantee policy to any re-seller of our product.
Return or exchange procedures
Please request for return or exchange by emailing us at info()pinengmalaysia.com within 14 days from the day order is received. You have to include the following details in the email:
- Order no:
- Contact no:
- Product to return or exchange:
- Reason for return or exchange (so that we can improve!):
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.
For return cases, you will need to bear the shipping charges for returning the item to us.
Once your return is received and inspected by us (usually within 72 hours of recipient), your refund will be processed and we will contact you to arrange the refund.
Just don't forget that before you ship anything back to us, please email info()pinengmalaysia.com first so that we can provide you with complete return instructions.
*please kindly replace the bracket () to @ for our email address.